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Web

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Step 1: Enter the domain name

Goto Channel Configuration > Web > Configuration

Here, enter the domain where you want to launch your chatbot.

Each account only supports one domain.

Sub-domains are allowed. Like blog.yourwebsite.com or help.yourwebsite.com etc.

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Step 2: Paste the code snippet on your website

Copy the JS Snippet provided in this section, and paste it anywhere in your website's code between the <body> ... </body> tags.

You must include the snippet on every page you want your Chatbot to appear on.

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If you DO NOT see your bot live:

  • Check if the bot status is "Active" i.e. switch is turned on.

  • Check if your bot has a deployed version. If not, deploy it once.

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Installing using Google Tag Manager

If you use Google Tag Manager for all JS, follow these steps:

  1. Open Google Tag Manager

  2. Click “Add a new tag”

  3. Under “Tag Configuration” choose “Custom HTML”

  4. Paste the JS snippet in this section

  5. Under “Triggering” choose “All pages”

  6. Click “Save”

  7. Publish this tag

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