Chatbot Appearance

Customise the look and feel of the chat widget.

To access the Appearance screen, you can go to 'Channel Configuration -> Web -> Appearance'.

The following are configurations that can be customised to your chatbot:

Widget icon—You can now have your own widget icon appear on your webpage or website. We recommend a size of 64 x 64.
Header text - This allows you to name your bot as per your preference.
Header logo - This allows you to have the profile image for your bot. The size that we recommend is 512 x 512.
Bot icon—This will allow you to set the bot icon that will be visible to visitors. We recommend a size of 512 x 512.
Hint text - You can customise the text that you would like to make it visible to your visitors
Accent colour—This allows you to set the bot's colour and provides the option to choose a colour that complements your brand colour on the website.
Font colour—You also have the option of setting the font's colour to match the primary colour.
Chat interface position—You can define the bot's position. It can be set on the right or the left of the screen, as you prefer.

Going to Web -> General settings shows you more configurations for your chat widget.

Typing speed - The delay the system will add to the chatbot.
Remove 'powered by' branding - Remove the Hello Moe branding from your chat widget.
Play sound - Plays a sound for every message sent/received.
Stop bouncing animation - Stops the animation of the chat widget.
CSAT survey - Asks the user to submit a survey at the end of the chat.

Last updated 11 months ago